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The Professional Services centre of the future
How does your organisation compare?
Do you choose to locate in a regional city, such as Wollongong, where operational costs are lower, but the talent pool is perceived as more limited? Or do you invest in a more expensive metropolitan location, such as Sydney or Melbourne, with access to a wider talent pool but where there is more competition for talent, a higher turnover rate and expensive A-grade office supply?
These are the questions many executives and business owners in the Professional Services industry across Australia ask themselves.
On Wednesday, February 19, 2020, Dr. Steve Nuttall, Director of Research at Fifth Quadrant discussed within a webinar these very questions with Fiona Keough, CEO of Auscontact Association and Martin Braithwaite, General Manager, Operations Managed Services at NEC Australia.
Together they also reviewed the findings of Fifth Quadrant’s latest research report about how different locations or cities are delivering to the needs of Australian Professional Services businesses now and in the future.
View the webinar
Is location important?
With customer expectations continuing to evolve in a global market-place, Australian Professional Service centres are having to deal with the increasing complexity of inbound enquiries and the pressure to reduce the cost to serve customers.
Businesses in the Professional Services sectors say that three quarters of operating costs are devoted to location sensitive expenses, so the choice of where to locate your centre is a business-critical decision.
Want to learn more?
Watch the above webinar to learn:
- The current state of play with Regional Knowledge Service Centres
- How to balance the trade off between a lower cost Australian location and access to talent
- How location effects the operating costs of businesses
- How to attract a stable competent workforce.
The Panellists
